HELP CENTER

What You’re Looking For

RETURNS AND REFUNDS

Orders that have been returned by the courier because the orders haven’t been called for, refused or have an incorrect address, once returned to us will be refunded minus the original shipping cost.

Please notify us within 24 hours of receiving your order if you have any queries regarding your order.

If you wish to return a product please email us at ruth.hancock@scentsationalcottage.com so we can help. We are only able to accept certain items up to 14 days from when the order has been placed.

Due to the nature of our products, there are many that we are unable to accept back due to hygiene reasons, so please contact us before you send products back to us. 

We do have a 100% Customer Satisfaction Guarantee.  We love the fact that our customers can trust us, our products and the fact that, should the rare occasion arise that you are not happy with your product we will always be happy to help. 

If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us as we’ll get back to you right away with a solution.

ALLERGIC REACTION POLICY

We hope you have the most fantastic experiences with our products. However, everyone’s skin is different and as with all skincare, reactions are possible. Due to this, we are not responsible for any reaction as this is down to the individual’s skin, not the product itself.
Again with any form of skincare or cosmetics always do a patch test and wait 24 hours, if an allergic reaction occurs, discontinue use and seek medical advice if severe. All of the ingredients are on the product page, read them carefully to make sure you don’t have a known allergy to a specific ingredient.

OUR PACKAGING

We’ve put just as much thought into our packaging as we have our product ranges.

This is something you do not need to worry about when ordering from Scentsational Cottage.

It was important to us, that the packaging for our products aligns with the mission of our product, that being environmentally friendly goodness all around.

What boxes do we use?

All our parcel boxes are made of 100% biodegradable cardboard. We also try and reuse any boxes we have from our supplier orders, it doesn’t always look pretty but we hate to see them go to waste. 

Cardboard boxes can be handy! So why not hang onto any packaging we send your way? You can always reuse, recycle or simply compost them.

THE PROCESS

The Process:
This soap bar is handmade using the cold process method.
About sodium hydroxide (lye, or caustic soda) :
Any Actual "soap" is made when a chemical reaction called saponification takes place. This is the reaction between sodium hydroxide and the Fats/oils when mixed. Once the soap cures for about 48 hours, all sodium hydroxide is gone and saponification is complete. Our soaps cure for a minimum of 4 weeks which provides a mild and hard bar of soap.
All items at The Cottage are created in small batches to ensure the best quality for each individual product.